top of page

Refund Policy for Website

This Refund Policy is made for the use of the website. This document tells the user about the rules regarding the return and refund of the products or services once sold on the website. This document can be used for any type of industry including healthcare, finance, entertainment, e-commerce, transportation, etc.

It should be noted that this document only includes the Refund Policy. Website owners may require further documents such as Website Terms and ConditionsCookies Policy and Privacy Policy. However, such documents are not included and must be obtained separately.

By using the Refund Policy, the website owners can answer their user's questions about returns and refunds, which helps to build trust with their users. As more and more people are willing to purchase goods and avail services online, it is increasingly common that users want to know about return and refund policy before making any decision to purchase online. A clearly drafted Refund Policy will help the customers to remove any apprehension regarding the website.

How to use this document?

Once this document has been prepared, it needs to be published on the website and needs to be made easily accessible/visible to the users. It is better to provide a link on the home page of the website.

This Policy clarifies the following matters:

  • Refunding rules: under this, the general rules regarding the refund can be included.

  • Products damaged during transit: this defines what to do when the customer receives a damaged product.

  • Order not confirmed and the amount deducted: the customer will be informed of the steps to be followed if the amount is deducted from the account and the order is not confirmed.

  • Exempted goods and services from the refund: the customers will be informed of the goods or services which are not refundable.

  • Rules of return: the customer will be informed of the procedures and rules to be followed while returning a product or requesting a refund.

  • Shipping cost: under this, it will be clarified who will bear the cost of returning the goods.

  • Response time: the users will be informed of the normal expected processing time.

  • Changes to this Policy: the customers will be informed that the website reserves the right to modify the terms of this policy at any time without any notice.

Applicable Law

The return and refund of the products and services will be covered under the Consumer Protection Act, 2019 and the general rules of the Indian Contract Act, 1872.

Website Terms and Conditions

A Terms & Conditions document for a website is an agreement the website makes with its users about how to use the site properly, as well as the obligations and responsibilities of each party. Websites, especially commercial websites, have a portion of the site devoted to Terms & Conditions because it's the most important document for letting site users know what is expected of them. For owners/operators running any kind of business or personal website that allows user interaction, it's a good idea to have a clearly laid out document with all the Terms & Conditions required.

One of the primary functions of a Terms & Conditions document is to outline what will happen in a variety of different possible situations, including if the user breaks the rules and must have his/her account terminated. If the user goes in knowing what to expect, it is less likely that there will be problems between the user and the website down the road.

The Terms & Conditions document on any website creates a legally binding set of rules for the user, as well as, in most cases, the website owner. It's a place to set up expectations for each of the parties and ensure that the use of the website runs smoothly for both.


How to use this document

These Terms & Conditions outline the basic responsibilities for a user to a website, including what the user can and can't do, what happens in case of a dispute, and how the user's account may be terminated if need be. This document should be used for an owner/operator just setting up a new business or personal website, or when an owner/operator wishes to update the rules on their current website.

Within this document, the operator can choose several different models for what the website does, such as whether it sells products or services, gives professional advice or lets other users post content like pictures, videos, or status updates. It also addresses what happens if the user does anything to harm the website like violates the intellectual property rights of the owner/operator.

Importantly, in these Terms & Conditions, the owner/operator can choose what state the business is primarily located in, which will apply the law of that state to this document.

After filling out this document, it should be posted to its own separate page on a website. Ideally, that page will be linked from the homepage under the phrase "Terms & Conditions."


Applicable law

Although there is no one set of laws or regulations outlining what must be contained in the Terms & Conditions for a website, website terms and care broadly governed under the Indian Contract Act, 1872 and the Information Technology Act, 2000.


How to modify the template

You fill out a form. The document is created before your eyes as you respond to the questions.

At the end, you receive it in Word and PDF formats. You can modify it and reuse it.

bottom of page